FAQ

FAQ – KELORE LIMITED

1. How long will it take to receive my order?

UK: Delivery within 3–5 business days.

International: Delivery within 7–14 business days (depending on the destination).

Orders will be processed within 1–2 business days after payment is confirmed, and tracking information will be provided.

2. How much does shipping cost within the UK?

All UK orders are free shipping.

3. How much does international shipping cost?

A flat rate of £10 applies to international orders.

International customers may be subject to customs or import duties, which are their own responsibility.

4. Can I return or exchange my order?

We offer free returns within 30 days.

Returns must be in their original packaging, unused, and accompanied by proof of purchase.

Exchanges are only available for damaged, mis-shipped, or defective items.

5. How long does it take for a refund to be issued?

Refunds will be issued to the original payment method within 5–10 business days after the return is received and approved.

6. How do I initiate a return or inquire about my order?

Please contact us via email: shopify@kelorelimited.shop

Or call us at +443451657448.

We will provide a return authorization and detailed procedures.

7. What payment methods are available?

We accept major credit cards and secure online payment methods.

8. Is the product quality guaranteed?

We guarantee that all storage boxes undergo rigorous factory inspection. If the item is damaged or defective upon receipt, you can request a return or exchange.

9. Can I cancel my order?

Orders are processed immediately after payment. If you require a cancellation, please contact us as soon as possible.

Shipped orders are subject to the return process.